Archive for July, 2014

How To Get Your Voice Heard When Leadership Doesn’t Listen

Sunday, July 20th, 2014

Dean had a tendency to dominate every meeting or briefing he attended. As a supervisor, he surrounded himself with other like-minded male FBI agents who frequently ignored, dismissed, or interrupted others whose opinion they did not respect.

Woman with bullhorn

As a woman I was tired of not getting my voice heard in meetings where louder voices drowned out what I had to say. How could I change the behavior of leadership?

When I looked around the room, I saw that Dean and others of his ilk were also ignoring some of the other male agents who did not stand out as exceptional performers or leaders. While being a female agent may have had some impact on their behavior toward me, it clearly was also a matter of who was perceived to have anything important to say.  Here is how I used mental toughness to get my voice heard:

1. FIND SOMETHING POSITIVE—EVEN IF YOU HAVE TO LOOK REALLY, REALLY HARD

I had my list of complaints about Dean, but now was the time to focus on the positive aspects of his leadership style, not his faults. For every 1 negative trait, I looked for and found, 5 positive traits about him. As a former U.S. Marine, he was:

  1. Disciplined and conscientious
  2. Possessed clarity of purpose
  3. Used humor to defray tension
  4. Relied upon a high standard of integrity to guide his decisions.
  5. Loyal to his friends

2. USE EMOTIONAL INTELLIGENCE

Emotional intelligence is being savvy about the what is important to not only ourselves, but others as well. Awareness is being alert and honest about my feelings of frustration and disappointment that I felt when ignored by Dean and others like him.

Mental toughness is letting go of our ego after we’ve acknowledged our feelings and focusing our attention on someone else instead of ourselves.

When I focused on Dean, I identified one characteristic that seemed to dominate every decision he ever made—integrity. If I wanted to get my voice heard, I needed to appeal to his sense of integrity, not his sense of equal opportunity.

3. NETWORK STRATEGICALLY

There is a saying: if you can’t beat them, join them. While collaboration is increasingly important, the silo mentality has arisen for a reason: people naturally tend to form safe tribes with colleagues and avoid those they don’t know well. This is because collaboration with people they don’t know is a threat to their brain. 

The emotional limbic brain is survival-driven, and it tends to trust those with whom we’ve developed close ties or have shared experiences. 

I intentionally sought out Dean, and his buddies, to ask for advice about my cases. I buried my pride and made them partners in the direction I took my investigations. Since Dean and his friends had developed deep relationships, I suspected they would talk about me in my absence, and I wanted those conversations to be complimentary and positive.

4. WATCH BODY LANGUAGE

Our emotional limbic brain system leaks all sorts of information through body languageWhen I approached Dean, his eyebrows arched, indicating a genuine feeling of warmth at seeing me. Few people notice this, but an “eyebrow flash” is an automatic reaction when you see someone you like.

Smiling is a sign of submission, which is why many dominant individuals don’t smile. If the smile is genuine there will crow’s feet and the cheeks will push up.

Smiling activates our mirror neurons; our brain sees a reaction in someone else and it wants to mirror those same emotions. I always approached Dean with a smile, and he naturally wanted to smile back.

Dean and his band of buddies laughed and joked around with each other but never smiled at anyone else. So, I began to smile at Dean every time I saw him. I’d smile and say, “How’s it going?” After a few weeks, he only smiled back but also stopped to tell me how it was going!

5. MAKE PITHY, STRONG STATEMENTS

Dean was a busy guy and very quick witted. I didn’t dawdle when chatting about a case—I came straight to the point with pithy, strong statements. I didn’t waste his time by trying to ingratiate myself in a way that he would not appreciate. 

In our next meeting, the discussion circled around to a topic that Dean and I had previously discussed. He knew he could rely on me to be succinct and make an impact, so he asked for my opinion. I didn’t let him down—I made my statement and then shut up, not using this opportunity to make sure everyone else in the room knew how competent I was. 

That day was a turning point. While I have never developed a loud voice, I have developed a strong one.

That is something you can do as well. Use it well.

 

© 2014 LaRaeQuy. All rights reserved.

Get my FREE 45-Question Mental Toughness Assessment

You can follow me on Twitter, Facebook, AND LinkedIn

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.”

52 Tips cover smallS

5 Science-Based Tips For Building Your Resilience

Sunday, July 6th, 2014

My brother almost died from a heart attack a few years back. Because of his resilience, he is now in great health. Nothing gets your attention quite like a life or death situation. 

Struggles - tiger in waterWhether a person hangs in or gives up during tough times depends on their mental toughness and ability to bounce back. Resilience is harnessing your response to stress when you’re faced with adversity. Since setbacks are part of any endeavor, success hinges on resilience.

Here are 5 science-based ways you can increase your level of resilience when faced with stress and trauma:

1. REINTERPRET YOUR SITUATION

Columbia University Psychologist Kevin Ochsner has found that when people intentionally reinterpret a negative situation as being less negative, they experience fewer unpleasant emotions. This technique has worked successfully for former Vietnam prisoners of war. Most of the veterans had been brutally tortured during their imprisonment. Instead of feeling despair or engaging in self-pity, they reinterpreted their situation and found meaningful ways in which they could grow stronger, wiser, and more resilient as a result.

They were also able to see possibilities in the future, relate better to others, and appreciate life.

The key is to teach ourselves how to observe our own behaviors and thoughts, challenge our negative assessments of stressful situations, and replace them with more positive points of view. 

Do this by asking questions such as, “Is there a less negative way to look at this situation?” “Am I exaggerating my circumstances?” “Is there something I can learn from this experience?” “How can I grow stronger as a result of what I’m going through?”

Mental toughness is choosing how you respond to your situation.

2. ENGAGE IN MINDFUL MEDITATION

If we can consciously live in the present moment, we can stop fretting about either the future or the past. This is important because it trains us to become an observer of our own life who learns how to watch, and not judge, what is going on.

The mind tends to follow familiar conditioned patterns of thinking that, because of our negativity bias, tends to focus on the stress in our life and our failure to cope. Mindful meditation helps cultivate our ability to focus on the positive and develop more flexible thinking so we are better able to deal with anxiety, pressure, and trauma. 

Both reinterpretation and mindful meditation activate the left prefrontal cortex, an area of the brain that is associated with greater emotional control, a boost in positive emotions, and faster recovery from feelings such as fear and anger.  

3. REGULATE YOUR STRESS RESPONSE

Boosting your ability to bounce back from difficult situations also promotes mental and physical health. These benefits provide you with a far greater ability to regulate your stress response. 

We have a natural negativity bias that has kept us alert for dangers since the caveman days. Psychologist Barbara Fredrickson has found that negative emotions tend to narrow our focus of attention and restrict our behavior to that more suited to the emotions associated with survival, not dealing with day to day stress.

Conversely, positive emotions have been found to broaden our focus and produce more creative and flexible responses to stress and trauma.

It’s important to note, however, that mental toughness and resilience are associated with realistic positive thinking—not fantasies or wishful thinking. The key is being able to filter out the drama that often derails our decision making process. 

4.WHEN THE GOING GETS TOUGH, THE TOUGH GET GOING

Aerobic exercise reduces symptoms of depression and anxiety. It improves attention, planning, decision making, and memory.

Workouts need to be challenging to be of the most benefit to both your body and your brain. Stress inoculation is the theory behind peak performance. It is based on the idea that if a person deliberately takes on increasingly difficult challenges, they will gradually learn to handle higher levels of stress and produce at higher performance levels. 

The graded exposure to stress can apply to physical, emotional, and cognitive resilience. This means your experiences will need to be outside your comfort zone, but not so intense that they are unmanageable.

This is a quote from the U.S. Navy Combat Stress Control Handbook: “To achieve greater tolerance to a physical stressor, a progressively greater exposure is required. The exposure should be sufficient to produce more than routine stress reflexes…In other words, you must stress the system.”

5. GET BY WITH A LITTLE HELP FROM YOUR FRIENDS

Many studies have confirmed that the strength and depth of our relationships is a primary component in developing mental toughness. Relationships with others weaken the impact of stress and bolster our courage. 

Support from friends and family is important because it increases our self-confidence and provides a safety net if we should fall. As a result, we tend to be more aggressive in meeting challenges and embracing risk. Social ties stimulate oxytocin, the hormone that is known to reduce anxiety and fear.

A resilient leader is not someone who avoids stress but someone who learns how to master it. Science is showing us how we can boost our resilience. Setbacks are part of any endeavor, and those who react positively will be the ones to keep moving forward.

© 2014 LaRaeQuy. All rights reserved.

Get my FREE 45-Question Mental Toughness Assessment

You can follow me on Twitter, Facebook, AND LinkedIn

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

52 Tips cover smallS