Archive for April, 2015

10 FBI Tips On How To Spot A Liar

Sunday, April 26th, 2015

FBI agents are trained to read other people and uncover what is hidden so they can get to the truth of a situation. Their job is to recognize language inconsistencies and other verbal cues to spot liars and deceptive behavior.10 FBI Tips To Spot A Liar

It would be nice if every job candidate, negotiating partner, and supplier told the truth—but they do not. In addition, many business owners and entrepreneurs get embezzled by the employees they trust.

In the world of business, being successful often means being able to spot liars and people who are deceptive. How do you know when someone is telling you the truth? And if you do believe something you are told, how can you be sure it’s not because you want it to be true?

Here are 10 FBI tips on how to spot the liar:

1. Build Rapport

Coming across as empathetic in a conversation gets the person to open up more than when the interviewer is cold and accusatory. Developing rapport is the place to start.

2. Fill In The Blanks

Instead of asking direct questions, tell the person the story as if you already know all the facts. Make it a statement—the guilty party will supply details and make corrections.

3. Surprise Them

The person knows they are guilty and will be prepared for your questions. If you ask them something they do not expect, they will usually stumble when put on the spot.

4. Ask For The Story Backward

Truthful people tend to add details and remember facts the more they repeat their story. Liars, on the other hand, memorize their stories and keep them the same. Ask the person to recall events backward rather than forward in time.

For example, start at the end and then ask them to explain what happened right before that point. And so on…

For truthful people, this makes recall easier. For liars, they tend to simplify the story so they don’t contradict themselves.

5. Withhold Evidence

If confronted with evidence of guilt too early, the person will either clam up or become hostile. Instead, give them the opportunity to make a confession. If they don’t, allude to evidence in such a way that they realize you know the facts.

6. Listen More Than You Talk

Liars tend to talk more than truthful people in an attempt to sound legitimate and win over their audience. Liars also tend to use more complex sentences to hide the truth. Here are some other things to look for:

  • Stress usually increases the speed of speech.
  • A stressed person may also talk louder.
  • Cracking in the natural tone of the voice often occurs at the point of deception.
  • Coughing and clearing the throat are good signs of tension at the point when they occur.

7. NO Is A Key Word

A person is most likely showing deceptive behavior when they:

  • Say “no” and look in a different direction (upward, downward, etc)
  • Say “no” and close their eyes
  • Say “no” after a hesitation
  • Say “noooooooo” stretched over a long period of time
  • Say “no” in a singsong manner

8. Be Wary Of Compliments

Watch out for someone who is trying too hard to make a good impression:

  • Emphasizing respect for your qualities and talents
  • Forming a mutual bond by reminding you of common friends and activities you share
  • Offering lots of praise and pleasantries
  • Laughing at all your jokes (a sure give-away)

9. Watch for Changes in Behavior

Take the time to notice subtle changes in behavior when you are interviewing them:

  • Exhibiting lapses in memory at critical times even though they’ve been alert in earlier conversation
  • Providing small crumbs of information to questions asked
  • Moving into a more formal way of speaking indicates that the conversation is hitting a point of stress
  • Using extreme superlatives or exaggerated responses, such as saying awesome instead of good

10. Ask follow-up questions

If the person exhibits uneasiness with a specific question, take the time to explore further. For example, “Explain this gap in your résumé” may lead to an answer such as, “I was recuperating from hip surgery.” Often, the deception that you’ve uncovered may be related to a personal embarrassment or a desire to be “the perfect candidate.”

What ways have you found to spot liars?

© 2015 LaRaeQuy. All rights reserved.

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Author of “Mental Toughness For Women Leaders” and “Secrets of a Strong Mind.” 

Co-author of Energize Your Leadership

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Why Highly Successful People Have A Plan B

Sunday, April 19th, 2015

For me, becoming an FBI agent was Plan B.

Why HIghly Successful People Have A Plan

Growing up on a cattle ranch in the middle of Wyoming, I yearned for a life of excitement. I graduated with a Business Degree because I thought it would open doors in the world of fast-moving finance. It didn’t take long for me to find the routine of an office job terribly boring—there was no adventure, no excitement, no real challenges to keep my mind alert and creative. 

After a bit of research, I decided that the U.S. Foreign Service was the answer to my dilemma. Lots of travel to exotic lands and immersion in foreign cultures—it sounded like my dream job. I carefully ticked off all the requirements needed to apply, filled out a background form and sent off my application.

I did very well on the personality test, but I failed miserably on the language aptitude test so my application was thrown out.

The word “failure” hung over my head: I did not get into the Foreign Service. I didn’t know where to go or what to do next.

Yet, growing up on a cattle ranch had instilled in me a strong sense of persistence and determination. If something didn’t work out right the first time, Plan B was quickly called into action. If cattle needed to be fed or watered (which usually meant life or death for them) I would keep at it until I found a way to move forward and get the job done, no matter how long it took.

After failing the Foreign Service, I realized that I needed to put Plan B into action in my own life and refocus on what other options were out there for me. I wasn’t going to wallow in self-pity. Since I had already researched U.S. Government jobs, I knew I also qualified for the FBI. I submitted the application. Six months later, I was in the FBI New Agents Training Academy at Quantico, VA.

I have never looked back.   

Successful people are those who are good at Plan B. Why? Because by trying and failing, we learn what doesn’t work—and with that comes the knowledge we need to understand what will work.

Here is why highly successful people have a Plan B:

1. Find Gratitude And Redefine “Failure”

Succesful people, from whatever organization or walk of life, tend to repeatedly cite one specific personal failure when explaining their success. Usually, the failure was one that was traumatic and difficult to transcend. Filled with desperation, they felt as though they’d hit rock bottom.

As Warren Bennis said, “It’s as if that moment the iron entered their soul; that moment created the resilience that leaders need.”

Too often, “success” is simply mediocrity. It’s where we stop on our way to being the person we really wanted to be. We are smart, talented, and full of untapped potential—and too afraid to move into the discomfort of the unknown and push our boundaries.

Why?

  • We’re afraid of failure.
  • We’ve not learned what will work, and what won’t.
  • We have no Plan B to implement what we’ve learned.

2. Become Your Own Hero

The key is to not linger too long on anything that clearly isn’t working. This means failing frequently.

Only by trying many different things will you find the one way that points to the best future. But when you do, you become your own hero!

Repeated failure will build mental toughness and show you with absolute clarity how you must move forward if you are to succeed. It’s actually a curse to have everything go right when you first start out because you will start to believe you have the golden touch . . . and when you do inevitably fail, you’ll be demoralized.

3. Lose The Shame

We are afraid of failure because, essentially, we have a fear of shame.

Most of us are motivated to avoid failing because we cannot manage the basic emotions of disappointment or frustration that may emerge; instead, we feel deep shame that we are imperfect—and vulnerable.

Failure offers the gift of bringing priorities into focus. If something doesn’t hold value for you, then giving up and moving on to something different does no more than prick your pride.

If, however, you risk losing something important, you will work hard and do what it takes to tackle the obstacle that stands between you and success.

When has Plan B inspired your success?

This article is an except from my chapter in “Energize Your Leadership,” a collaborative book project with 16 experts advice on how to ignite, discover, and breakthrough. Pick up your copy now!

© 2015 LaRaeQuy. All rights reserved.

You can follow me on Twitter

Get my FREE Mental Toughness Assessment

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Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.”

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8 Powerful Secrets For Self-Improvement

Sunday, April 12th, 2015

After a brief hiatus, the FBI has reinstated the annual FIT test so they can assess the overall health and fitness level of field agents. On a yearly basis, the continued maintenance and development of each agent’s physical fitness will be placed into their personnel file.

8 Powerful Secrets For Self-Improvement

The FBI is concerned about the breakdown of their most precious asset—the agents.

The inevitable fact of deterioration is true not only for FBI agents, but for all of us as well. We need to continually refresh, renew, and stretch past our comfort zone if you want to invest in ourselves.

Because this is the thing: continued growth is essential for safety. I’m not just talking about physical well-being; I’m also talking about your relevance in your business and job.

Self-improvement means staying professionally and personally fit. It often requires lifestyle changes that will necessitate adjustments in the way we think.

Self-improvement is not a course in miracles. It is something that takes hard work. Perhaps the real secret to becoming a better person is coming to grips with the fact that everyone has to work hard—very hard, to become the person they know they can be.

It also takes a positive attitude because we all have demons, baggage, anxieties, worries, and fears. The trick is controlling them—and that takes mental toughness.

Here are 8 powerful secrets for self-improvement:

1. Go Ahead And Talk To Yourself

Special Forces and Navy SEALS use self-talk as a powerful mental toughness tool when confronted with obstacles and adversity. Research estimates that we say 300-1,000 words to ourselves per minute.

  • Teach yourself to react positively to your circumstances so you can override the emotional part of your limbic brain system that regulates anxiety.
  • Positive self-talk can shift the way you see your stressors.
  • Mental toughness is recognizing that even in the roughest circumstances, we are never helpless.

2. Formulate Action Plans

Lasting change ultimately requires you to make the new behavior automatic.

  • Prepare yourself for specific situations. “If I am offered a glass of wine, I will say “no”.”
  • Frame your intentions as positive actions: “I will not speak in derogatory terms about my supervisor behind her back.”
  • Picture yourself carrying out your plans.

3. Launch A Personal Research and Development Program

Every good company spends time and resources on R&D. If you are planning to invest in yourself, you should do the same. Take a closer look at how you can discover hidden talents, interests, and skills. Your personal R&D might look something like this:

  • Buy 5 new magazines every month.
  • Visit 5 new websites every week.
  • Every time you meet someone interesting, ask them what they’re reading.
  • Take a vacation to somewhere new.

4. Try Out A New Pair Of Training Wheels

As long as we’re talking personal R&D, do something at which you are a beginner. Like any newbie, you will fear failure and rely upon training wheels to keep you upright. That’s OK. If you wobble and fall down, you’ll already know how it feels when you get knocked down by the competition. The sting won’t come as a shock and you won’t waste precious time whining about it.

  • Come out swinging.
  • Live by your wits.
  • Let your ego get bruised.
  • Be stronger when you finish than when you started.

5. Recruit A Board Of Personal Advisors

As Plato said, “The people we hang around are like dirt; they either help us grow and thrive, or they make us wither and wilt.”

  • Look around the conference room.
  • Who do you admire? Who do you know the least?
  • Invite them to lunch.
  • Stay in touch with the people who believe in you.
  • Cultivate people who will challenge you to be your best self.

6. Learn a New Habit

This requires you to choose between something pleasant and familiar or something much less so.

  • Think about how this goal will help you become the person you want to be.
  • Even if the goal originated from an external source, such as doctor’s warning to lose weight, you can still make it your own by finding your personal reasons to pursue it.
  • Try to come up with fun ways to learn your new habit.

7. Believe It To Be True

Studies have shown that people with unrealistic expectations are the ones mostly likely to give in to temptation and stick with old habits. Long-term lifestyle changes require you to control your impulses and stop making excuses for why you’re not changing your behavior.

  • Visualize your success along with the specific obstacles you will face.
  • Avoid situations that will trigger a bad habit that you want to break.
  • Forgive yourself if you slip up; keep moving forward.

8. Make Sure You’re Pursuing The Right Path

A powerful motivator for self-improvement is to figure out exactly why you are pursuing a particular goal or course of action in the first place.

  • Find your personal motivation to change a negative habit.
  • Listen politely to advice, but stick to your guns and choose your own goals.
  • At the end of each day ask yourself, how would you would rate each conversation, interaction, and decision you made on a scale of 1 to 10?
  • Now, ask yourself what it would take to make it a 10?

As seasoned FBI agents know, successful people never stop learning how to continually refresh, renew, and stretch past their comfort zones.

What powerful tip for self-improvement can you share?

© 2015 LaRaeQuy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Sign Up for my How To Build Confidence on-line training course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

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9 Body Language Signals Successful Business Owners Never Ignore

Sunday, April 5th, 2015

A young man recently asked me what I considered to be the most important skill he would need to develop if he wanted to become a successful FBI agent. I told him that emotional intelligence—being able to pick up on the moods of others—would be one of the most essential skills he would need.

Body Language - hands

The reason?

The ability to accurately pick up on the stress and vulnerability of people gives you an immediate advantage in how to move forward most successfully. It varies from, “Maybe this is not the right time to pitch a new deal” to “This is the perfect time to push harder on this issue.”

Empathy.

It’s the one thing that allows you, as a business owner, to speak to the needs and desires of others. 

Most business owners understand what empathy is, and some are good at reading other people’s needs and desires. When people feel they are understood, they respond in positive ways.

FBI agents need people to cooperate with them in their investigations. Forget what you see in movies and read in books—the tough guy approach of blackmail and coercion works best in fantasy, and not real life.

When we reach people in a way that touches them deeply, we help them tap into their best selves and achieve amazing results. Successful business owners understand the importance of engaging their talent, and they are savvy about how to read body language to gage the emotions of others.

If you are looking to grow your business, here are 9 things you should look for when reading the body language of others:

1. Smile First

Very few people are actually happy to see an FBI agent. But, a fake smile can be seen a mile away so I knew I needed to proceed cautiously no matter how glad they sounded about meeting me.

TIP: Dump the botox and live with creases around the eyes—those lines are essential if you want to give a real smile and signal that you are genuinely happy about seeing them. If you don’t see crinkle lines around their eyes when they are smiling, watch your step.

2. Eyebrow Flash

The second body language message that alerted me to the real emotions of the person I was meeting was a lack of eyebrow flash. We subconsciously raise our eyebrows a bit when we’re genuinely pleased to see someone. This is especially true for people whom you know or have met before.

TIP: Think twice if the person does not raise their eyebrows when they see you, even if they verbally indicate everything is OK.

3. Mouthy Movements

When people are stressed, their lips start to disappear! Paul Ekman has produced a lot of information on micro-expressions, but my rule of thumb is to watch the mouth as a conversation unfolds because it will subconsciously signal what the person is feeling.

TIP: When lips disappear, the person is stressed. When lips purse, they are disagreeing with what you said or are considering another idea.

4. Nervous Hands

When hands cover the mouth, the brain is trying to suppress the deceitful words that are being said. Professional liars and politicians train themselves to lie without exhibiting the tell-tale gestures that goes with it.

TIP: When the hand touches the face at any time during your conversation, pay attention to what was said and how often the gesture is repeated.

5. Head Tilt

Most FBI interviews begin like this: the other person answers questions while sitting in a rigid position and holding their head straight. After they become comfortable, they will usually tilt their head as they engage in conversation.

TIP: A head tilt is a powerful way to convey that you are comfortable with the conversation. It is incredibly hard to tilt your head when you’re experiencing negative emotions.

The face is used more than any other part of the body to cover up lies. The more ambiguous the expression, however, the more difficult to look for accurate body language.  Then, it’s important to look for clusters of gestures. For example:

6. Clenched Hands

I’ve been in many meetings where the person speaking is clenching their hands in raised position (usually elbows on the table or hands resting on the table) and smiling while they’re speaking.

TIP: This is a sign of frustration and the person speaking is holding back a negative attitude.

7. Neck Scratch

Many times a person who is being deceptive in their answers will scratch their neck with their index finger.

TIP: The average number of scratches is about five and it is a signal of doubt or uncertainty.

8. Chin Stroking

When you’re making a suggestion or sharing an idea, many times the listener will bring one hand to their face—this is called an evaluation gesture. The most common form of evaluation gesture is a chin stroke.

TIP: The chin stroke is a signal that the listener is going through the decision-making process. Watch for the body language that follows: arms and legs crossed means they are not favorably impressed, while leaning forward and open arms means they’re open to your idea.

9. Restless Feet

My former FBI colleague, Joe Navarro, is an expert on body language.  He says that our feet, along with legs, are the most honest parts of the body. Most of us are trained to control our facial expressions. How many of us heard, “Get that look off your face” while growing up? But no one pays attention to what the feet are doing—except skeptical FBI agents.

When we are happy and content, our feet will bounce or move. In the same way, when the other person’s foot is turned toward the door when you’re talking to them, it signals they want to leave.

TIP: Pay attention to what a person is doing with their feet. If they are bouncing, chances are good that they have happy feet, and all is going well.

Successful business owners know that to get the most from their teams, they must learn how to read body language accurately so they can reach team members on an emotional level.

What other body language signals would you add?

© 2015 LaRaeQuy. All rights reserved.

 

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Sign Up for my How To Build Confidence on-line training course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

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