Archive for the ‘persuasion’ Category

Is There a Long Tail in the Zero-Waste Trend?

Wednesday, October 28th, 2009
SAN FRANCISCO - APRIL 22:  A tractor drives th...
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Trash talk is trendy. Garbage is suddenly a hot topic for elegant dinner parties, schools, and community meetings. It’s not uncommon for the fashionable to spend hours discussing color (recycle bins), texture (carbon or nitrogen), and delivery dates (90 day compost). I grew up in the good old days when we kept our dirty laundry and smelly trash to ourselves, or at least out of sight. But zero-waste is a trend that is moving from the fringes of our consciousness into the mainstream.

San Francisco recently enforced the most comprehensive recycling law in the country. It’s now illegal to throw orange peels, coffee grounds, and grass clippings into the garbage. The law requires every citizen to utilize color-coded bins for trash, recycling, and compost. To many, this appears extreme and heavy-handed. In reality, San Francisco lags behind Nantucket, an island community in Massachusetts that moved to a strict trash program over ten years ago. Nantucket residents voted to recycle not only glass and paper, but also tires, batteries, and household appliances.

Trends are difficult to predict. Many of them pop up overnight, with no warning—for instance, who could have predicted the popularity of croc shoes? Others take time to percolate and slowly move from subtle awareness in the back of our mind to a priority in our daily life. In short, we need to be persuaded that recycling is the right way to spend our time and money.

We know that recycling and conservation of natural resources is a good thing; it always has been—the American Indian was onto that trend way before the Great White Father picked up on it. Americans have suffered through the dust bowl of the 30’s, long lines at the gas pump in the 70’s, and double-dip recessions in the 80’s. So what is nudging us toward different behavior this time around?

The FBI spends a great deal of time vetting agents who raise their hand for undercover work. Among the several qualities that the FBI places a high premium on in the hiring process is candor—honesty in our dealings and taking the blows where they land. It’s a matter of integrity. When I worked as an undercover agent, however, my first goal was to lie well enough to get close to the target of the investigation. Many agents just can’t pull it off because they find it too uncomfortable to act in a way that is inconsistent with their inner belief system.

This also explains why trash talk is suddenly working its way into the American lexicon. It’s too uncomfortable to think one way and then turn around and behave another. It’s the theory behind cognitive dissonance. Our attitudes about climate change, renewable resources, and conservation have changed over the years. As Mark Twain said, “Invest in land. They’re not making any more of it.”

Core belief systems about our role as responsible citizens of this planet are changing. We have an innate need to broadcast what we believe—by the way we dress, talk, and behave. We want our actions to be consistent with our beliefs. This is the nudge toward zero-waste that we’re feeling and it’s a powerfully persuasive tool. We all know how quickly a trend can quickly turn into a fad. The only way to sustain the movement, however, is to keep the conversation going—literally. Unless it soaks into all facets of our life, it risks becoming another fad that dates as quickly as orange shag carpet.

At the risk of losing all credibility with my readers, I want to let you know that I was one of those who found the split-personality aspect of undercover work to be a little too much like Dr. Jekyll and Mr. Hyde. But even in the thick of things, I lied best when I lied believing in the rightness of the FBI’s role in the investigation. In the same way, as long as we continue to view our role on earth differently, it’s a trend that has a long tail.

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Why Fears of a Double-Dip Recession Could be Good for the American Psyche

Saturday, September 19th, 2009

Just when news of stock market gains and a jump in home sales made us feel as though the recession was over, economists and market analysts began to systematically plant the idea in our minds that this could turn into a double-dip recession. The reason for this approach is clear. If we’re prepared for the worst, bad becomes the new good.

Nothing gets our attention like fear. When leaders or experts make extreme predictions, such as a second downturn in the economny, we initially react with alarm—it’s something unwanted and undesirable. However, at the same time we begin to prepare ourselves psychologically for the possibility. Paul Krugman, the Princeton professor and Nobel-winning economist, is predicting a double-dip or W-shaped recession. In a recent Business Times interview he said “some of the support measures, especially fiscal stimulus, will reach their peak later this year, and then recede. If weak labor markets continue to act as a drag, a W-shaped recovery is quite possible.” The New York Times’ Economix blog highlights half a dozen other economists who also forecast a double-dip recession.

Unlike normal recessions, a double-dip is one where the bubble bursts and there is an initial correction in the market. As the market begins to improve, investors feel there’s a return to normalcy. Corporations can temporarily improve the bottom line by reducing salaries and other expenses; however, the trend can’t continue without an actual increase in sales. If companies can’t eventually make profits, the recovery begins to unravel and this leads to the second major drop in the market.
The U.S. witnessed a W-shaped recovery during the Great Depression in two separate downturns—one from 1929-1933 and the other from 1937-1938. The only other double-dip recovery, according to the National Bureau of Economic Research’s official business cycle dating committee, was the twin recessions of 1980 and 1981-1982. And now there’s fear that history is going to repeat itself with the Great Recession of 2008-2009.

Fear is a powerful incentive to change our attitudes, beliefs, and opinions. Politicians have scared us into believing that unless the U.S. government uses billions of taxpayer dollars to bail out our financial systems, we will sink into a Depression. Messages like this are intended to change our attitude so we feel better about where our money is going. They’re also intended to assure us that our politicians are doing their job.

This is a tool of influence that I’ve used for years as an FBI counterintelligence agent. I frequently introduced an “extreme message” for the purpose of persuading the targets of my investigation to shift their attitude and settle for a less dramatic alternative. I called it “inoculation.” One of my targets was an old-style Soviet spy who took his wife shopping every Sunday. One day she was caught shoving an XXL girdle into her vinyl handbag and was detained by store security. The target was told that the FBI would be notified of the incident. Shaken, he knew that if the Soviet Consulate found out, he would be labeled a “security risk” and sent back home with his career, and pension, in ruins. For days I watched his standard-issue trauma—shaking, not eating, sticking to the ceiling every time the phone rang—so that by the time I interviewed him, he was expecting the worst. He was so inoculated with fear of what the FBI would expect of him that when I proposed something far less painful, he jumped at it, and thought it a good bargain at that!

Inoculation as a tool of influence is effective because after the threats of a worst-case scenario—in this case, a double-dip recession—we’re more than likely to accept a mediocre economic recovery with enthusiasm and support for our politicians. This is, of course, in keep with their plan. Can Americans be persuaded to batten down the hatches and weather out another financial storm? I think so. And we’ll feel good about it, too, because while we’re preparing for the worst, it won’t be as bad as it could have been.