Posts Tagged ‘body language’

6 Ways To Become A Charismatic Leader

Monday, April 2nd, 2018

The most charismatic leader I have ever met was an FBI supervisor who had a powerful personality, a powerful sense of humor, and a powerful ability to motivate the agents who worked for him.

Many of our most effective leaders are labeled charismatic and yet it was not something they were born with. They acquired it through knowledge and practice.

We can learn effective leadership skills. In the same way, charisma is a process of learning how to motivate others to help achieve group goals. We are not born with a natural ability to win the hearts and minds of others.

Many people confuse charisma with likability and while likable people can be persuasive, charismatic leaders have thoughtfully fine-tuned their public image into one where they are seen to be someone who advances the interests of the group they represent.

Charisma is not something possessed by a leader; it is foisted upon the leader by followers. It is a gift bestowed by the group because the leader has conveyed to the group that they all share the same sense of worth, vision, and goals.

German sociologist Max Weber did not believe charisma was a rare quality possessed by certain lucky individuals. Instead, he said that what is important is how the individual is regarded by his/her followers. In other words, followers distinguish the leader from others and confer charisma on him or her.

A charismatic leader is someone who is emotionally competent—a core component of mental toughness.

Here are 6 ways to become a charismatic leader:

1. Win The Hearts Of Followers

Charisma centers on the capacity for a leader to be seen by followers as someone who advances the interests of the group. We trust the leader to take us in the right direction and believe he/she is one of us.

It’s important, however, that the group feels on equal footing with the leader, so find ways to confirm in their minds that you are all in it together and that your self-worth is tied to their best interests.

The inaugural addresses of Franklin D. Roosevelt and John F. Kennedy represent charismatic leadership. FDR spins a tale of how he overcame adversity while JFK reminded people of youth and opportunity. In neither case was the charisma that flowed from their speeches self-evident. Rather, both were constructed to win over their followers.

How To Make It Work For You: Use stories and anecdotes when you speak to others. They help people feel engaged, and as a result, they will feel connected with you.  When you show your team how you’ve worked together with others in the past, it assures them that you’ll do it again. Stories and anecdotes also provide a way for others to visualize how they could have been a valuable team member if they had been there.

2. Make People Feel Special

No matter who you are, take the time to make the person across from you feel important and fascinating. Make them feel as though you are completely with them as you follow their conversation. 

A study conducted by Harvard professor Daniel Gilbert estimated that 46.9% of the time our mind “wanders.” To make a person feel special, focus on what they say and reflect back on what you heard. We are active listeners when we have a moment-to-moment awareness of what’s happening. In the middle of a conversation, if your mind is somewhere else, your eyes will glaze over and your companions will notice. Make an effort to be in the moment.

Most of us wait for someone to finish speaking before we offer our response. Instead, ask them questions. It’s another way to let others know that they are special and you are truly interested in what they have to say.

How To Make It Work For You: 1) Nod occasionally, not frequently; 2) Ask questions, even if it means interrupting them because it shows that you are genuinely interested; 3) Don’t let your eyes wander— stay fixed on their face; and 4) Pause for a couple of seconds before responding. This lets others know that your response will be thoughtful.

3. Use The Right Words

Solidarity in vision and direction of the company inspires people and increases group optimism for the future. When group identity is strong, there is more likelihood of referring to the group as “us.” Use words like us and we rather than me and I. When you’re dealing with diverse groups, divide and conquer. Find ways to use the words us and we when talking to each group separately. Each group needs to be left with the impression that you are on their side.

But here is where charisma becomes more of an art than a science—never let others feel that you are not genuine in the way you reach out. Show diverse groups that you understand the unique struggles they face, and that by advocating for one it does not imply you are abandoning the other.

When President Reagan was asked what voters saw in him, he responded, “I think they see themselves and that I am one of them.”

A charismatic leader is someone who clarifies what we believe rather than telling people what they believe. They are able to lead their audience to draw the conclusions one desires rather than spelling out those ideas for them. A charismatic leader allows their story to unfold rather than issue an order or proclamation. This allows followers to make up their own mind. In doing so, you’ve implied that you rely on your followers to use their own intelligence and experience to draw the right conclusions.

How To Make It Work For You: Use words that people can relate to. Charismatic leaders use words that are concrete rather than abstract. “I feel your pain” creates an emotional tie whereas a phrase like “I understand” does not. The most charismatic leader is the one talks to people’s gut rather than their brain.

4. Be Sincere

A charismatic leader watches their body language because they know it’s vital that they give the impression they are open and sincere to the people they meet. Paul Ekman’s research tells us that it takes as little as 17 milliseconds for people to read another person’s face. We may present a primary expression to others when we meet them, but if the micro-expression that we leak is incongruent with the primary expression, people will know in their gut that you’re not sincere.

Studies have shown that our brains do not know the difference between imagination and reality. Visualization is another important mental toughness tool because we can trick our mind into believing we will succeed at a task.

How To Make It Work For You: Think of something pleasant when meeting others. It will show in your face. When you smile, make it sincere. That means your cheeks must push up and create wrinkles around your eyes. Yes, wrinkles can be a good thing.

5. Learn How To Read Body Language

The brain controls all behaviors, both conscious and subconscious. This premise is the cornerstone if you want to understand verbal and non-verbal communication.

The limbic system is that part of the brain that reacts to events around us—in real time and without thought.

These reactions are genuine and are considered to be the “honest” part of our brain. The limbic brain enlists the body to send messages about what it is really feeling. The body will signal stress and discomfort in a variety of ways, and we interpret these behaviors as body language.

How To Make It Work For You: Turn off the volume of your favorite television show and watch without any sound. Figure out what is going on in the scenes. Then watch the scene again, only this time with the volume turned on. This practice will help you become more attuned to verbal and non-verbal cues.

6. Create A Strong Persona

Charismatic leaders communicate with confidence and clarity. People sit up and pay attention. They are clear and articulate with their words and ensure that each statement has a purpose.No matter what the situation, they articulate their goals and vision.

Warren Bennis wrote, “Good leaders make people feel that they’re at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens, people feel centered, and that gives their work meaning.”

A strong persona means that you are confident in your abilities but not puffed up because of them. It also means that you have no self-doubt about your talents and skill sets.

How To Make It Work For YouA strong persona does not require great physical strength or ego; however, it does require two things: 1) full display of your core competencies (intelligence, kindness, empathy, etc) mixed with 2) warmth of personality.

© 2018 LaRae Quy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Sign Up for my How To Build Confidence on-line training course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.”

6 Things Confident Women Never Do

Monday, March 5th, 2018

As a female FBI agent, I needed to come across as confident when interviewing suspects. Confidence sent the message that I was both competent and in a position of authority.

I focused on conveying the right body language with shoulders back, head up, and making direct eye contact. I spent time preparing for the interview by looking at the facts of the case and thoroughly going over the analytics, assessments, and witness accounts.

This process was important because it removed all doubt of my competence in my own head. It imbued me with the confidence that I could find the truth and make reliable conclusions.

Confidence should never be confused with arrogance. Arrogance is thinking you are better than somebody else; confidence is knowing you are competent and expecting to be treated with respect.

I learned from my fellow FBI agents that men can suffer from lack of confidence as acutely as women, but females struggle with a more complex array of confidence issues than men because media and slick advertising promote the image of professional women as thin, dressed in designer clothes, and wearing stiletto heels.

But it doesn’t stop with this—there are few areas in a woman’s life that are not targeted for improvement, and with that comes the implication that she is far from perfect. Some areas of low confidence include: not worthy of a promotion, too fat, wrong skin color, not educated enough, not worthy of love, not athletic enough…the list goes on.

No wonder women lack confidence! In truth, confidence has nothing to do with beauty, height, weight, skin, clothes, relationships, or intelligence. Confidence is a gift that only you can can give to yourself. If you have it, no one can take it from you. On the other hand, don’t look to others to give it to you, either.

Here are 6 things confident women never do:

1. TAKE THEIR DAY FOR GRANTED

Confident women never forget to start their day with gratitude. Gratitude puts your life into perspective. Start and end each day with at least 5 positive affirmations about what you are thankful for about yourself.

Gratitude is a powerful emotion for mental toughness because it reminds you to be confident in yourself and your abilities. How can you be thankful for what you’re going to receive if you aren’t grateful for what you already have?

Bottom Line: Confidence is about progress, not perfection. Positive things happen to positive people.

2. AVOID MAKING EYE CONTACT WITH EVERYONE THEY MEET

Confident women never miss an opportunity to flex their confidence muscle during their day in the world. They make eye contact with everyone they meet because they have the confidence to initiate conversations and spread their influence. They know their thoughts have the ability to make a valuable and impactful contribution to other people.

Bottom Line: Women with confidence can look a man in the eye and control the situation, and not trivialize the encounter by allowing it to turn into flirting.

3. STAY INSIDE THEIR COMFORT ZONE

Confident women never shrink inside their comfort zone. Instead, they are curious abut the world around them and look for ways to explore it.

Women with confidence believe in their ability to gain knowledge and solve problems. Self-esteem is believing in your competence—learn from your failures and mistakes so you do not repeat them going forward.

Bottom Line: Past failure does not predict future failure— develop the mental toughness to stick with it because when you do succeed, that experience will give you more confidence.

4. SPEAK IN QUIET TONES

Confident women never fade into the background by speaking in low tones. They know how to crank up the volume so their opinions and views are heard. This does not mean they are shrill or boisterous.

I do not have a loud voice, but I do have a strong one. When I have something to say, I say it loud enough and enunciate clearly so people both hear and understand.

Bottom Line: If you don’t have anything of value to say, keep your mouth shut. Don’t lose credibility by blabbing just so you can stay in the conversation.

5. OFFER LIMP HANDSHAKES

Confident women never offer a limp wrist or dead fish handshake. They clamp down and shake hands with authority. Women, in particular, can be bad about this and it sets a weak and feeble message from the very beginning. Practice your handshake if need be, but get it right.

In an FBI interview, if there is a conflict between what the suspect is saying and their body language, agents will always give more credibility to the non-verbal message.

Bottom Line: Body language sends a powerful message so make sure you are not sabotaging your career by using powerful words that are weighed down with wimpy body language that is full of self-doubt and lack of confidence.

6. FORGET THEY ARE DEFINED BY THE COMPANY THEY KEEP

Confident women never forget that by surrounding themselves with people who are upbeat and positive, they are making a choice on how their life will be defined.

Plato once said, “People are like dirt. They can either nourish you and help you grow as a person or they can stunt your growth and make you wilt and die.”

If we are not nourished, our souls will choke and wither away. Don’t put down roots in poor soil because we grow where we’re planted. Rich soil empowers us to surround ourselves with friends and mentors who show us how to move forward with confidence as leaders.

Bottom Line: Pick your friends with care—they create the environment in which you will either thrive or wilt. Give everyone the opportunity to be a friend, but share your dreams and goals only with those who value them as much as you do.

Confidence is believing that we are a person of value. We are ultimately responsible for everything that goes on in our lives. People who are confident keep building on their self-worth, and when they do, they convey the competence and authority they need to be successful in business and life.

© 2018 LaRae Quy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Sign Up for my How To Build Confidence on-line training course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

Body Language – 5 Things Your Walk Says About You

Monday, June 12th, 2017

A man once told me that he could tell I was an FBI agent by my body language. He said that I walked like I had someone important to meet. He stood up the moment I entered the room and held out his hand in a greeting.

Many people think I’m Asian when they hear my last name, Quy. Actually, it’s French Huguenot. I knew what the man I was meeting looked like because I had his driver’s license photo. How could he be so sure I was the FBI agent he was waiting to meet simply by my walk?

As a business leader and entrepreneur, the more you understand how your body language influences the people around you, the more effectively you can present your ideas with a stronger impact.

Our walk is one of the least analyzed aspects of body language, but as it turns out, our gait is often our first golden opportunity to impress others—or not. Depending how much we understand the messages were are subconsciously conveying, our walk speaks volumes as we walk down an office corridor or into a board meeting.

Here are 5 things a person’s walk projects about their confidence, credibility, and charisma. It—

1. HELPS US EVALUATE STRANGERS

Our early ancestors relied upon their ability to recognize people from a distance. They could see a lone figure on the horizon and determine whether they were friend or foe. Now, we’re more apt to recognize the car a person is driving.

Our ability to receive messages about other people by their body language, however, has not gone away. It’s an innate skill we were all born with.

TIP: These innate skills are often stored in our subconscious. To awaken them, take the time to observe people’s gait when you’re at an airport or music concert. You may not have the opportunity to tap them on the shoulder to determine if you’ve made the right assumption, but over time you’ll become more skillful in accurately interpreting what is going on with them based on their walk and other body language.

2. CONVEYS IMPORTANCE

We convey a lot of information through body language, but it’s easy to forget that our walk is sending a message as powerful as any other gesture. If we’re rushed, or deep in thought, we walk differently. I asked the man I was meeting to share with me what it was that tipped him off, he said, “You walked with an inordinate amount of confidence—quickly, like a person who values her time and the time of others.”

In other words, he could tell by my gait that I was serious and arriving for a business meeting.

People who shuffle along, hug themselves, and keep their head down often lack self-confidence.

TIP: Do not be that person! Walk with alertness and purpose, and keep your shoulders back and head held high. When you do, you are signaling to the world that you have an important place to be and an important task to accomplish.

3. COMMUNICATES OUR THOUGHTS

Recollect a time when you were at a store waiting in a long line to make your purchase. The clerk is slow. You look around and see the other employees also moving at a slow pace. They give the impression of dull minds that have no concern for others. Do you look forward to a return visit? People who give the impression that they don’t care will not be treated the same as those who communicate that they are both eager and capable.

For example, soldiers use forceful body language in marches when they use an exaggerated gait to portray both youth and vigor. For this reason, politicians often do the same thing to convey their vitality, particularly if they’re older.

TIP:

Slouching and slumped shoulders – sends the message that you don’t care, either about your appearance or your job. Instead, stand with shoulders back and chin level.

Leaning or swaying – creates the message that you’re not confident and not capable. Keep weight balanced on both feet

Slow movements – are interpreted by others to be laziness; speed is interpreted to mean both a good attitude and high energy.

Fast walkers convey a message of well being

4. INDICATES OUR LEVEL OF HEALTH & FITNESS

A former supervisor of mine went through a health crisis and overnight, his walk changed. His gait was heavier with a lower center of gravity that could indicate anything from depression to pain.

Recent research has shown that the pace of our walk is an accurate indicator of how healthy we are. Speed reflects vitality because so many organs are involved in how we move—heart, lungs, muscles, joints, and the brain.

TIP: If we give the wrong first impression, that imprint can have lasting results. So unless you really are depressed or in pain—or just plain lazy, put a spring in your step. It’s one of the easier and most effective ways of managing the first impression others have of you.

5. REVEALS FOCUS OF ENERGY

We’ve all seen people bustling and blabbering into the cell phone and then suddenly stop dead in their tracks. Chances are good that the conversation just got serious. People will stop walking and pause to focus. If they sit down, it’s likely that the conversation has gotten even more serious.

If we become angry or agitated during a cellphone conversation and do not stop, walking can subconsciously escalate the emotions that are bubbling to the surface.

TIP: In general, however, walking and talking can generate creativity so don’t hesitate to walk around your office on your phone for an extra boost of energy.

© 2017 LaRae Quy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Sign Up for my How To Build Confidence on-line training course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.”

Why Body Gestures Are More Accurate Than Words

Monday, April 24th, 2017

If you want to know what a person is really thinking or feeling, pay more attention to their body gestures than the words they use. When there is a conflict between what a person is saying and what they are doing, body language will give you more accurate feedback.

Babies will pucker their lips when fed food they don’t like, whether they were born in Africa or Norway. A five-year-old child is likely to cover their mouth when they tell a lie. This body gesture continues to mature throughout their adult life. Instead of covering their whole mouth, they may rub their fingers around their lips.

Famously, one of the most telling body gestures was Bill Clinton as he answered questions about Monica Lewinsky in front of a grand jury. His two front index fingers pressed together and touched the tip of his nose; the gesture effectively covered his mouth in the process.

Research at UCLA shows that only 7% of communication is based on the actual words we use. 38% of communication is based on the way words are expressed (including tone and voice). That leaves a whopping 55% of communication to be based on body gestures.

No matter how hard you’ve worked to perfect your presentation or polish your elevator speech, it’s a competitive market and polishing your body gestures will give you a powerful edge.

Understanding how people communicate is a core component of mental toughness. Accurate communication helps leaders and management to be emotionally competent, a skill that can provide a valuable and reliable way of evaluating both their team members and the market competition.

Here are some things you need to know about accurately interpreting body gestures:

1. BODY GESTURES COME IN CLUSTERS

Conversations are a string of words put together to create meaning. One word, by itself, can mean many things, or nothing. A sentence, however, expresses complete thoughts. Similarly, one gesture can mean anything—it’s only when we put them together that they have meaning. Nonverbal gestures come in clusters so it’s important to observe a person’s initial cluster of gestures to establish a norm.

It’s dangerous to interpret a solitary gesture—scratching the head can mean confusion or it could indicate a serious case of dandruff.

TIP: Many people punctuate with body language gestures and movement while others are relatively still. They key is to notice when these gestures change during a conversation. Pinpoint what word or topic was introduced in the conversation that produced the change in behavior.

2. WOMEN’S INTUITION OR BODY GESTURES?

A hunch or gut feeling that someone has not been truthful really means that the spoken word and the body language do not agree. This is one aspect of intuition. Are women better at it than men? Here is one very simple explanation:

Women who have raised children are usually better at hunches than others. For the first few years, mothers rely almost exclusively on the nonverbal messages of young children. It is the way they communicate with each other.

TIP: The UCLA research also revealed that our facial expressions produce the most important body gestures when it comes to conveying our emotions and feelings. Young children and babies provide excellent opportunities to fine-tune your ability to accurately understand what the child is trying to communicate.

As an FBI counterintelligence agent, I worked closely with the FBI’s Behavioral Science Unit on several of my cases. Here are some tips I want to share with you on how to recognize and interpret body language:

3. TIPS ON HOW TO READ HEAD MOVEMENTS

The head shows the most expressive body language characteristics. There has been a lot of research done on reading facial features and here are some generalizations that you can rely on when trying to read a person’s face to determine whether or not they’re being sincere:

  • Contempt – lip corner tightens and lifts on one side of the face
  • Happy – a real smile will always have crow’s feet wrinkles and pushed up cheeks
  • Surprise – lasts for only a second: eyebrows raised, mouth open, eyes wide open
  • Anger – eyebrows down and together, narrowing of lips

4. TIPS ON HOW TO READ EYE MOVEMENTS

As a general rule, breaks in eye contact are the most important non-verbal gesture. If you suspect deception in a conversation, here are some eye clues to watch for at the point at which they tell a lie:

  • Closing the eyes
  • Covering the eyes
  • Glancing at watch
  • Showing intense interest in fingernails
  • Looking out the window or at the floor
  • Avoid looking you in the eye during the moment of deception
  • Rapid eye movement
  • Raised eyebrows

Here are some eye clues that can reveal what a person is focusing on during your conversation:

  • Recalling a visual memory—eyes move upward.
  • Remembering something they heard—eyes move to the side
  • Recollecting a feeling—eyes look down and to the right
  • Thinking to oneself—eyes look down and to the left

5. TIPS ON HOW TO READ HAND MOVEMENTS

There are more connections between the brains and the hands than any other body part.

Positive impressions:

  • Palm up—nonthreatening. Even animals recognize this approach as friendly.
  • Squeezing thumb against the fingertips—avoids intimidating the audience
  • Shaking with two hands is meant to convey sincerity and trust. Don’t do this unless you and the other person have a strong bond of some sort. Otherwise, you end up coming across like a smarmy politician.
  • Grasping elbow with left hand—communicates depth of feeling and was commonly used by Bill Clinton with everyone.

Negative Impressions:

  • Holding the shoulder with left hand—invades personal space and may result in a hug
  • Palm down—authority. Think of the Nazi salute.
  • Pointing finger—leaves a negative feeling in most listeners

Top performers understand body gestures and avoid unspoken signals that could sabotage their best efforts to move forward.

© 2017 LaRae Quy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Sign Up for my How To Build Confidence on-line training course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

How To Read People Like An FBI Agent

Monday, September 26th, 2016

Wouldn’t it be great if we could tell if someone was lying to us?

body-language

Research shows that within five minutes of meeting someone, we can often evaluate them with 70 percent accuracy. Although that seems effective, the remaining 30 percent can be costly.

Entrepreneurs and leaders need to be game-ready when they approach a prospective client, walk into a board meeting, or chat with co-workers. If they know how to read people they will notice when inconsistencies arise so they can get insight into what is really going on.

To be a successful undercover FBI agent, I had to learn how to read people within minutes—and failing to accurately evaluate the person in front of me could jeopardize an entire assignment.

Detecting lies is hard work, and there is no single magic indicator, but here are two things you should know:

  1. Accurately reading body language is important if you want to avoid being scammed or deceived. Approximately 55% of what we convey when we speak comes from body language.
  2. Conversations are a string of words and gestures put together to create meaning. One word or gesture, by itself, can mean many things, or nothing. It’s only when we put them together that they have meaning. Nonverbal gestures come in clusters so it’s important to observe a person’s initial cluster of gestures to establish a norm.

It’s a serious error to interpret a solitary gesture. Scratching the head can mean confusion or it could indicate a serious case of dandruff. Many people punctuate with constant gestures and movement while others are relatively still. They key is to notice how these gestures change during a conversation.

Here are 3 areas to pay particular attention to if you want to read people like an FBI agent:

1. Hands Are A Gold Mine

There are more nerve connections between the hands and the brain than between any other parts of the body.

Our brain is hardwired to engage our hands to accurately communicate our emotions, thoughts, and feelings.

TIPS on how to read people:

  • Hand steepling (placing the tips of your fingers together similar to praying) indicates that you are confident of your thoughts or situation.
  • Clenching hands is a universal way of showing stress or concern.
  • Stroking the neck with one finger is a sign of less than normal confidence and is a subconscious way of relieving stress (the common number of strokes with a single finger is 5).

2. Always Believe The Feet

body-language-feet

As unglamorous as it sounds, feet are the most honest part of the bodyChildren and adults alike bounce up and down when they see someone, or something, that makes them happy.

I once met with an individual whom I suspected had contact with a Russian spy. Initially, his answers were forthcoming and his body language was relaxed. However, when I moved the conversation toward the Russian spy, he uncrossed his legs and sat with his feet flat on floor with ankles locked. Again, this didn’t mean he was lying, but it did indicate he became stressed at the point in the conversation when we started talking about the Russian.

In general, when in a negotiation or intense conversation, pay attention to crossed legs. Researchers have found that contract settlements increased greatly when both negotiators uncross their legs.

TIPS on how to read people:

  • Jiggling of a leg once seated indicates that the person is uncomfortable or stressed with something that was said.
  • Note: Some people always jiggle their leg, so notice when they start kicking—they are being asked something they don’t like.
  • Locking ankles, one over the other, indicates the individual is mentally “biting their lip” and holding back a negative emotion, uncertainty, or fear.
  • Note: In ankle locks, men tend to open their legs in a crotch display while women tend to hold their knees together
  • Pointing feet toward the door or elevator is a sign they are looking for a way to end the conversation. Many times the body will be angled in the direction of the feet even though the person has turned their face toward us.

3. Be Wary Of Facial Expressions

Confident woman

A lot has been written about reading facial micro-expressions, and while they can be accurate, they can also be very deceiving.

I never relied on interpretation micro-expressions when working undercover to accurately assess what a person was thinking or saying. From our childhood we are told to “wipe that look off your face” and so we learn at a very early age to control our expressions.

TIPS on how to read people:

  • Covering our mouth as children indicated we were being deceitful, but when adults are being deceitful, the hand is placed on the face in a nose-touch gesture. It can also mean they are being very careful in how they word their next response.
  • Raising eyebrows is a sign that we are excited to see someone or are full of positive emotions we can’t hold back.
  • Tilting our head is a powerful way of saying I am comfortable, receptive, and friendly. It’s very hard to do if we are around people we don’t like.
  • Hand touching, face touching, crossing arms, and leaning away are all clues that, by themselves, mean nothing, but together they are a highly accurate signal of deceit.

This article first appeared on Success.com.

© 2016 LaRaeQuy. All rights reserved.

You can follow me on Twitter

Get my FREE 45-Question Mental Toughness Assessment

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

book

9 Habits Of Incredibly Charming People

Monday, August 1st, 2016

We are more likely to build personal and professional relationships with people we like. In doing so, we are drawn to people who are charming, polite, and modest.

Charm

Charm is the power of pleasing or attracting others through our personality. There are arguments that social media is damaging our people skills, but I disagree. The charm of manners and personality is as important in social media and news outlets as it is in face-to-face conversations.

A lot of people know how to be rude, blunt, and offensive but a lot of people also know how to be charming. In the world of sales, business, and startups, it’s impossible to change people’s minds unless you change their hearts, too.

Here are 9 habits of incredibly charming people:

1. CHARMING PEOPLE USE THE RIGHT BODY LANGUAGE

They step forward, with a genuine smile, eyebrows arched, head tilted, and a slight bow—a clear sign of deference in every culture—and offer a firm handshake.

This body language signals that we have put aside all pretense of power and self-importance to indicate we are honored by the introduction. Our body language is often the first thing others notice about us, so we need to be certain we are sending the right message.

Not everyone is excited about meeting an FBI agent, so the initial messages I sent with my body language went a long way to opening the other person up to a genuine conversation.

2. CHARMING PEOPLE KEEP THEIR EGO IN CHECK

They look for points of agreement; sometimes the search is hard but they find ways to understand the other person’s point of view. 

This doesn’t mean they are afraid to voice their own opinion—when asked and when appropriate! Our ego often insists that we demand our right to express our own opinion; charming people know how to keep the ego in check so someone else can have the main floor.

My job in the FBI was to recruit foreign spies to work for the U.S. government. Often, I wanted to spout off about why America was a better place to live than their country. I learned, however, that what is right for me might not be right for them, even if that meant swallowing my pride and admitting defeat.

3. CHARMING PEOPLE NEVER NAME DROP

Very little is more annoying that meeting someone who constantly name drops about all the important people they know. Or, brags about their points of contacts.

Charming people may know lots of fascinating people, but they don’t talk about it.

When interviewing people, I always made it a habit to treat the person in front of me as the most important person in the world to me at that moment. And they were important, either to me or my investigation—they key was letting them know it.

4. CHARMING PEOPLE REMEMBER FACES AND/OR NAMES

They work hard to remember names, faces, or even small details of the other person’s life. The fact that they remember those specifics always makes the other person feel better about themselves.

If they remember something about us, we will remember something about them.

I am very bad with names and repeating the name 3 times does not help me to remember at all. I am much better with faces, though, so I try to link something about the person’s past history to the face. That way, even if forget their name I can create rapport by mentioning the factoid that I do remember.

5. CHARMING PEOPLE LISTEN TO WHAT OTHERS HAVE TO SAY

They focus on the person in front of them—whether they are knee-to-knee and nose-to-nose with a person or in front of a computer screen answering emails. They don’t lapse into planning tomorrow or checking items off their to-do list.

Deep listening means being present with both sides of the conversation—not just your side.

Many times the individuals I was trying to recruit for the FBI spoke such poor English that I really did have truly concentrate to understand what they were trying to say. The more I focused on listening to them, the more they opened up.

6. CHARMING PEOPLE ADAPT THEIR PERSONALITY TO THE OTHER PERSON

They know how to match their personality to their employees, prospects, and clients. This means they must quickly assess whether the other person was an introvert or extrovert, analytical or a visionary, purpose-driven or security-driven, goal-oriented or people-oriented.

If you’ve been a good listener, you will be able to make these distinctions.

When listening to one particular foreign spy talk, I quickly determined that he was not a risk taker so I immediately re-framed the conversation. Instead of making a single suggestion, I offered a series of smaller, bite-sized ones he could take time to consider, and get comfortable with, before we moved onto the larger goal (that is, working for the U.S. government).

7. CHARMING PEOPLE ARE SINCERE

They take the time to develop relationships so they can accurately understand people’s needs, desires, and fears. Until this happens, it’s very difficult to engage people in any meaningful way.

Sometimes it’s not all about the money. The days of hard pitches to close sales are over. Customers are getting too sophisticated for this approach; they use mass media to educate themselves about a product and make their decisions right then and there.

If we’re on the losing end of this decision, our job is to change their mind by changing their heart.

The foreign spies I tried to recruit were suspicious of me and professed loyalty to their government. Understanding that, I could couch my conversations with them in ways that would not impugn their loyalty or trustworthiness.

8. CHARMING PEOPLE ARE RESPECTFUL OF OTHERS

They know how to give others the respect that is due to them without trying to belittle them in the process.

In a culture that at times seems to be losing its ability to have respect for the opposing point of view, this is an extremely important habit to cultivate.

When a suspect in one of my investigations understood that the FBI had no intention of bullying them or resorting to extortion (despite how the FBI is portrayed in TV and movies), I always sensed their gratitude for the respect that was shown to them.

9. CHARMING PEOPLE HAVE TACT WHEN IN DISAGREEMENT

They know what to say or do to avoid giving offense. Tact is essential when dealing with difficult or delicate situations.

Do not ask embarrassing questions that put people on the defensive. If you’re uncertain how to move forward with a difficult conversation, try role-playing with a friend and ask for their input. Are you coming across the way you want?

One foreign spy expected to be blackmailed (for what, I don’t know—it made me think I hadn’t watched him closely enough!) It was important that he walk away from our conversation with his dignity because I wanted to leave the door open for future conversations with him. Over time, he felt comfortable enough with me to provide valuable assessment on his fellow intelligence officers.

The charm had worked!

How have you charmed people?

© 2016 LaRaeQuy. All rights reserved.

You can follow me on Twitter

Get my FREE 45-Question Mental Toughness Assessment

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.”

52 Tips cover smallSSM book-cover

10 Commandments Of Interpreting Body Language

Sunday, December 13th, 2015

Body language plays an important role in leadership success. Many entrepreneurs and business owners focus on verbal skills, but they fail to realize there are two conversations going on when they meet another person.

10 Commandments Of InterpretingBODY LANGUAGE

The first conversation is the one where words are used to convey information; while the second one broadcasts thoughts, attitudes, and emotions through the body. If we’re unaware of the non-verbal messages we’re sending, the second conversation could undermine the first one.

To successfully read people, we need to collect non-verbal information to evaluate thoughts and emotions.

It is a skill that requires constant practice and training. Here are 10 commandments to interpret body language that will help you to maximize your ability to accurately read non-verbals:

Commandment 1: BODY LANGUAGE REACTIONS ARE MORE HONEST THAN YOU THINK

The brain controls all behaviors, both conscious and subconscious. This premise is the cornerstone if you want to understand non-verbal communication.

The limbic system is that part of the brain that reacts to events around us—in real time and without thought.

These reactions are genuine and are considered to be the “honest” part of our brain. The limbic brain enlists the body to send messages about what it is really feeling. The body will signal stress and discomfort in a variety of ways, and we interpret these behaviors as body language.

Read Emotional Intelligence by Daniel Goleman.

Commandment 2: IT’S DIFFICULT TO SPOT DECEIT SO DON’T GET COCKY

There is no single sign of deceit itself—there is no single gesture, facial expression, or muscle twitch that indicates a person is lying.

There are only clues that the individual is feeling an emotion or thought that is not being expressed verbally. Once the point of stress is identified, it’s possible to pursue the cause of the discomfort.

When I interview people, I look for behaviors that would tell me they are stressed. Or not at ease with one of my questions. Once I asked a businessman if he knew Igor—an individual whom the FBI had identified as a Russian spy. The businessman responded, “No,” but then immediately touched his mouth. I didn’t know whether he was lying, but I did know he was bothered by that question. This prompted me to probe further into this line of inquiry.

Commandment 3: CLUSTER FOR SIGNIFICANCE IF YOU WANT ACCURACY

Conversations are a string of words put together to create meaning. One word, by itself, can mean many things, or nothing. A sentence, however, expresses complete thoughts. Similarly, one gesture can mean anything—it’s only when we put them together that they have meaning. Nonverbal gestures come in clusters so it’s important to observe a person’s initial cluster of gestures to establish a norm.

It’s a serious error to interpret a solitary gesture.

A scratch of the head can mean confusion or it could indicate a serious case of dandruff. Many people punctuate with constant gestures and movement while others are relatively still. They key is to notice how these gestures change during a conversation.

Commandment 4: CREATE A BASELINE

Time is required to accurately read other people. It is a process  because it takes time to build rapport with others. Deception can only be identified if a baseline of the other person’s responses is established.

Non-threatening and innocent questions are likely to receive honest answers, and this is how norms are established. They can be used to measure responses to more probing questions later on.

Norms help to distinguish between a personal quirk and a contradiction in behavior. Contradictions are not goalposts when trying to detect whether someone is lying. Rather, they are signposts that suggest there is either deception, or there’s more to the matter. The person’s response is not consistent with how he or she normally responds.

Read What Every Body is Saying by Joe Navarro.

Commandment 5: LOOK FOR CHANGES IN BEHAVIOR

To read body languages you must notice whether the individual is stressed/relaxed—uncomfortable/comfortable.

A failure to understand this basic premise will lead you to make false assumptions about another’s behavior. If you notice a sudden change in a person’s behavior, it can help reveal the point of deception. This can be either verbal or non-verbal.

I’ve been in interviews with people who were in contact with foreign spies and they were very hospitable and eager to explain the reason for their contact. When I’d mention the possibility of continued contact with the FBI to gage the spy’s activities, most would answer “yes” because they wanted to appear cooperative with law enforcement.

At that point in the conversation, I would look for changes in their body language to determine whether they were being honest in their answer.

I would notice if they purse their lips (the lips disappear into a fine line which indicates stress) or squint their eyes (they wanted me out of their eyesight)! I knew I needed to address their concerns immediately if I wanted to continue contact.

Commandment 6: CAREFULLY INTERPRET FACIAL EXPRESSIONS

The face is the one part of the body that is most often used to conceal feelings and emotions. Dr. Paul Ekman, an expert on facial micro-expressions, states that the face is the primary place we display emotion. This is also why the face can be incredibly untrustworthy. According to Ekman, we lie with our faces because that’s what we’ve been told to do since childhood.

“Take that look off your face,” was one of my mom’s favorite expressions as I grew up.

The face can lie and tell the truth, often at the same time. While the face can be untrustworthy, most people still leak micro-expressions. These expressions are fleeting and can be easily missed.

Read Telling Lies by Paul Ekman.

Commandment 7: WATCH EYEBROWS AND FOREHEADS

Not all of the muscles that produce facial expressions are equally easy to control. Some muscles are more reliable than others. The forehead is the chief focus for reliable muscle movements. It can reliably indicate negative emotions such as sadness, grief, distress, and even guilt.

Eyebrow actions—raise and lower—are the most frequent facial expressions, and they are usually made in conjunction with forehead movements. When eyebrows rise and pull together, it is a reliable muscle movement that occurs with fear, worry, apprehension, and terror. The eyebrows express true emotion. When a person is calm and positive, there are fewer forehead furrows and eyebrow movement unless they are used to emphasize speech or as question marks.

Commandment 8: WATCH THOSE SMILES

The third most reliable facial action is the mouth area. Anger, tension, frustration, and fear can all lead to a narrowing of the lips. All of these emotions can easily be concealed by a smile.

But pay attention to the entire face: for a smile to be genuine, there must crow’s feet around the eyes and the cheeks must push up.

A smile is a sign of submission, which is why many dominant individuals don’t smile. I always smiled when I began an interview with a subject because it directly influenced how they would respond to me. The last thing I wanted to do was intimidate them or put them on the defensive. On the contrary, I wanted to put them at ease so I could create a baseline of their behavior. Smiling helps create empathy, something that can be important if you want concessions in a negotiation.

Commandment 9: TALK WITH YOUR HANDS

There are more nerve connections between the hands and the brain than between any other parts of the body.

Our brain is hardwired to engage our hands to accurately communicate our emotions, thoughts, and feelings.

I make an effort to shake hands with people I meet. The handshake that conveys equality is when both hands are vertical. As a woman, I’m frequently in situations where a male will offer a dominant handshake—his palm faces down. Palms down indicate dominance (think of Adolph Hitler’s Nazi salute).

To counter a dominant handshake, I simply move to the right of the individual so we are almost side-by-side. He is forced to move his hand into the vertical position as I move to his right.

Commandment 10: BELIEVE WHAT THE FEET ARE SAYING

As unglamorous as it sounds, feet are the most honest part of the body.

Children and adults alike bounce up and down when they see someone, or something, that makes them happy.

I met with an individual whom I suspected had contact with a Russian spy. I began the interview and asked general questions, as much to gain a baseline as to confirm background information that I already possessed. His answers were forthcoming and his body language was relaxed.

However, when I moved the conversation toward the Russian spy, he became rigid. He uncrossed his legs and sat with his feet flat on floor with ankles locked. Again, this didn’t mean he was a liar, but it did indicate he became stressed at the point in the conversation when we started talking about the Russian.

Read Secrets of A Strong Mind.

These 10 Commandments of Body Language will help you more accurately understand the importance of non-verbal behaviors.

Whether in business or life, always focus on whether the individual to whom you are talking is exhibiting stressed or relaxed behaviors.

What other commandments to interpret body language would you add?

© 2015 LaRaeQuy. All rights reserved.

You can follow me on Twitter

Get my FREE 45-Question Mental Toughness Assessment

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

52 Tips cover smallS

How To Read People —9 FBI Tips

Sunday, October 25th, 2015

The topic was How To Read People and it was one of the best interrogation seminars I ever attended. It was led by a muscular man with a face that looked as though chiseled out of a block of wood. 

How To Read People

A member of Special Forces, he told me and 30 other FBI agents that the best way to elicit information from another person was to learn how to read people. That, he said, requires two things: careful observation and developing rapport.

I was stunned. I expected all sorts of tips on how to be sneaky with my questions and intimidating in my manner.

“Always remember that you cannot read people accurately if you don’t spend time with them and if they don’t trust you,” he said.

As a business owner and entrepreneur, you do not need to be a top notch interrogator to figure out what is going on in someone’s head. The signals are always there; all you need to do is know what to look for.

Here are 9 FBI helpful tips on how to read people:

1. Create A Baseline If You Want To Accurately Read People

Spend enough time around a person to get to know their quirks and patterns of behavior. For example, some people clear their throat, look at the floor when talking, cross their arms, scratch their head, stroke their neck, squint, pout, and jiggle their feet frequently.

In others, however, these same behavior might be indicative of deception, anger, or discomfort.

Before you can make any judgments or assessments about an individual, create a baseline of their normal behavior.

2. Look For Aberrations

Start looking for inconsistencies between the baseline you’ve created and the person’s words and gestures.

For example: your boss normally nods when in conversation with others but when you start talking to her, the nodding stops. Pay attention! Is it you, or is the topic you’ve introduced?

3. Notice Clusters of Gestures

No one gesture or word necessarily means anything; but when several behavioral aberrations are clumped together, take notice.

For example, not only does your boss stop nodding, she also angles her body away from you, leans back, and compresses her lips.

You are reading her accurately: she has a problem—either with you or with the topic that you’ve introduced into the conversation.

4. Compare And Contrast

Move your observation up a notch to see if/when she repeats that same behavior with others in your group.

Continue to observe her as she interacts with others in the room. Does her expression change? Has her posture and body language changed? Have you noticed a specific change in her behavior toward you?

5. Walk This Way

Notice the way a person walks. People who shuffle along, lack a flowing motion in their movements, hug themselves, and keep their head down, often lack self-confidence.

Do not be that person! Walk with alertness and purpose, and keep your shoulders back and head held high. When you do, you are signaling to the world that you have an important place to be and an important task to accomplish.

6. Mirror, Mirror On The Wall

Mirror neurons are built-in monitors in our brain that reflect other people’s state of mind.

We are wired to read each other’s bodies. A smile activates the smile muscles in our own faces, while a frown activates our frown muscles.

According to Paula Niedenthal in Psychology of Emotion, we are programmed to observe each other’s emotions so we can appropriately react, empathize, or assert our boundaries.

When we see someone we like, our eyebrows arch, facial muscles relax, head tilts, and blood flows to our lips making them full.

If this is not reciprocated, that person is sending you a clear message: they do not like you and/or are not happy with your performance.

7. Identify The Strong Voice

Confident people have strong voices. Do not confuse a loud voice with a strong one.

Confidence and power are kissing cousins.

Around a conference room table, the most confident person is very likely to also be the most powerful one: expansive posture, strong voice, and a big smile. The most powerful person is not always the one sitting at the head of the table.

Make sure your body language and behavior make it clear that you are confident and that your message has heft.

8. Use Of Action Words

As an FBI agent, I always looked for clues on what people were thinking, and words were the closest way for me to get into another person’s head.

Words represent thoughts so identify the word that is freighted with meaning.

For example, if your boss says she, “Decided to buy brand X,” the action word is decided. This single word tells you that your boss is 1) not impulsive, 2) weighed several options, and 3) thinks things through.

Another example: if your colleague says, “I won another award,” the action word is another. She is telling you that she 1) has won awards before, 2) is bolstering her self-esteem, and 3) wants you to know she is a winner.

9. Spot Personality Types

Each of us have our own unique personalities, but there are basic clarifications that can help you relate to another person so you can read them accurately.

  • Are they an introvert or extrovert?
  • Are they driven by relationships or by significance?
  • How do they handle risk and uncertainty?
  • How is their ego fed?
  • What are their behaviors when they are stressed?
  • What are their behaviors when they are relaxed?

It takes time to learn how to read people accurately. Start practicing now on people you know and with whom you interact. You can develop the skill by constantly listening and observing actively in every day life.

What tips would you add?

© 2015 LaRaeQuy. All rights reserved.

You can follow me on Twitter

Get my FREE 45-Question Mental Toughness Assessment

Get my FREE Mental Toughness Mini-Course

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

cover_secretsnew_cover

6 Reasons People Don’t Listen To You

Sunday, September 20th, 2015

Recently, I was talking to an individual whom I truly like, but we were in a crowded room filled with lots of people I knew. I wanted to listen to her but my eye wandered over her shoulder as I mentally prioritized those I needed to contact as soon as our conversation ended.

6 Reasons People Don't Listen To You

My friend tried to catch my eye and drag me back into our conversation. I nodded mechanically while my eye kept sneaking over her shoulder to take in the social patterns developing in the room.

Eventually, she said, “I’ve lost you. Let’s talk later.”

I felt terrible, but I knew she was right. I was pretending to listen as I recited a mental tally of whom I needed to talk to before the evening ended.

Situations like this can range from annoying to destructive. According to Pamela CooperVice President of the International Listening Association, “It takes hard work to really listen and it takes a great deal of concentration.”

If you want people to listen to you, you must have the mental toughness to be brutally honest with yourself.

Think about the way you listen to others,  or better yet, thicken your skin and ask a good friend or your spouse for their honest evaluation. To listen well, and be a good listener, it takes more than just hearing what the person is saying—it requires a conscious desire, conscientiousness, and practice.

People don’t listen to you because you don’t:

1. Stay Engaged

To be a good listener, you have to be present—which means not being preoccupied either physically or mentally. Dump the clutter from your mind and pay attention to what is being communicated to you now.

When you are distracted by other people or technology, it makes the other person feel unimportant.

TIPS:

  • If you’re in a busy room, focus on the person with whom you are talking rather than what is going on around you
  • If you’re talking on the phone, turn your back on the computer and give the person your full attention
  • Stop thinking about arguments, reports to be finished, or where you are going to dinner

2. Open Up Your Body Language

Body language communicates what you are thinking and feeling more accurately than the words you use.

No matter how interested you appear to be, if your feet are turned toward the nearest exit you are signaling that you are anxious to make an escape. Crossing arms or hands in pockets also exhibits nervous behavior. These small physical gestures can discourage others from approaching you.

TIPS:

  • Lean forward and nod occasionally
  • Face the person who is speaking
  • Open up your posture by uncrossing the arms
  • Make eye contact

3. Leave Your Assumptions Behind

If your brain thinks that it knows the answer, it will only accept information that confirms your beliefs.

Making assumptions and generalizations are hard-wired into our thinking. But, if you can generate genuine interest in the topic, or person, you can over-ride this tendency and create an open mind.

When listening to another person, it may help to assume you know nothing about what they are telling you.

TIPS:

  • Check your assumption out loud with the person with whom you are talking
  • Ask a question such as, “So you mean…” and let the person confirm or correct

4. Ask Questions

The two most powerful words in a conversation are: “Tell me.”

Questions are incredibly important in any conversation. People like to be heard, and when you ask a question, it signals that you are not only listening to them but that you are also hearing what they have to say.

If you take an genuine interest in the activities of others, they will return the favor.

Questions allow you to dig deeper and discover more about specific areas on which you are unclear so you can gain a better understanding of a person’s priorities, values, and interests. Because of this, it is easier to connect with others and develop meaningful relationships.

TIPS:

  • Open-ended questions provide great opportunities for people to elaborate on specific topics
  • Questions keep conversations flowing
  • Asking for clarification helps you understand someone’s point of view
  • Asking questions of yourself will keep you from becoming defensive

5. Create Empathy

Sometimes we don’t really want to hear what other people have to say! We love our own opinions and thoughts and would prefer to shut out those of others.

Once we close down, however, we risk becoming judgmental and opinionated. More importantly, we miss out on what others have to share with us.

If you can develop the ability to hunt out shared experiences, it is easier to take in the big picture and create empathy.

TIPS:

  • Suspend judgment—even if you have firm beliefs on the subject
  • Take in the entire message with no interruptions
  • Seek out bits of information with which you agree so you can find some shared ground
  • Place yourself in the other person’s shoes

6. Shut Up And Listen

There is a time to speak and a time to shut up and listen. Effective communication requires reciprocity. If you aren’t a good listener, do not be surprised when others don’t make listening to you a top priority.

TIPS: Shut up if: 

  • You don’t have something significant to contribute to the conversation
  • There isn’t something positive to say
  • You don’t intend to hold your part of the bargain
  • The only contribution is to whine and complain

How have you become a more effective listener?

© 2015 LaRaeQuy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.”

52 Tips cover smallS

9 Powerful Ways To Build Confidence

Sunday, August 23rd, 2015

During a mock trial, I was selected to be a witness and cross-examined by a criminal lawyer. The purpose of the mock trial was to give FBI agents an idea of how defense attorneys would try to distort our words and use them against us, especially in front of a jury.

9 Powerful Ways To Build Confidence

We were in a real federal courtroom with real lawyers and judges. I had never testified in a court of law before—I felt inadequate, uncertain, and afraid that I would blow the case by saying the wrong thing.

Sure enough, I answered the defense attorney’s question and she immediately twisted the meaning of my words. I wanted to say, “That’s not what I meant,” but she had already moved on to another topic. I was flustered and my lack of confidence plummeted ever further.

When she asked another question, I kept my answer very short. I knew that I risked sounding defensive but I simply did not have enough confidence in myself to engage with her at any length. Realizing that my lack of conviction about her client’s activities would not present a real threat, I was quickly dismissed as a witness.

All I remember about that entire exchange is how crappy it felt to be both humiliated and impotent as a government witness in a mock trial.

Lack of confidence can rear its ugly head at any time. No one is immune because we are most vulnerable any time we’re out of our comfort zone or experience change in our life.

Confidence is closely linked to mental toughness because it takes a strong mind to conquer fear, anxiety, and worry.

Our brain is naturally wired to pay more attention to negative thinking because bad news has alerted us to danger for centuries. Our cave dweller ancestors went out each day to “get lunch” not “be lunch.”

But not everything that is new or different is a threat to our survival these days. The good news is that we can train ourselves to be more confident. Here are 9 ways:

1. Isolate Your Fear

In my case, I was afraid of making a fool of myself in front of my colleagues during the mock trial. I was afraid of what they might say and think if I screwed up.

Other common fears are: fear of how others perceive us, fear of being physically hurt, fear of commitment, or fear of failure.

It is important to dump the ego and get right down to the origin of your fear.

2. Take Action

If you hesitate and wring your hands, your fear will only grow.

I should have prepared better, worked harder to anticipate the way the defense attorney would parse my words, and trusted my own judgment.

3. Deposit Positive Memories in Your Memory Bank

We are bombarded with so much information that our brain stores information in a way that makes sense to it.

So, if you lack confidence, all your brain will remember about a specific event are those things that confirm you messed up.

If you hold a memory freighted with lack of confidence, go back and revisit it to make sure you are remembering correctly. Often, you will find out that others did not perceive or remember an event the same way.

At the end of each day, examine it. Remember all the positive and good things that you said, did, or accomplished that day. Reflect on all the positive victories and go to sleep with those memories on your mind.

4. Withdraw Only Positive Memories

It is easy for any negative thought, with enough encouragement and recall, to turn into a mental monster. The best way to defeat it is to ruthlessly nip it in the bud.

Find at least 3 things every day for which to be grateful. Write them down. Smile when you think of them.

Successful leaders move forward with confidence because they learn from their fears and failures, and then let them go.

5. Respect Yourself

If you don’t respect yourself, why should anyone else? I can’t think of any situation where a doormat is someone who is respected.

If you are not in a situation where you do not feel respect from others, change your situation; do not walk—run. The devil you don’t know is NOT worse than the devil you know.

Perhaps this means changing friends, jobs, or relationships—whatever it takes, place yourself in a position where you respect yourself and others reciprocate these positive feelings.

6. Sit In The Front Row

I always sat in the front row of every class I ever took. It takes confidence to sit in the front row and be noticed, but the more you do it, the easier it gets.

Start today and sit in the front row of every meeting, conference, or class you attend. Start getting comfortable with being noticed.

7. Make Eye Contact

Body language is important in building confidence. I immediately categorize people who do not look me in the eye as losers, whether they are or not. This means they have to work extra hard to convince me they are not.

Failure to make eye contact indicates either 1) they feel inferior to you and lack confidence, or 2) they are guilty of something.

This may be a great clue when interviewing suspects, but it’s not the message you want to be sending to your team members.

8. Walk Faster

I’ve had people come up to me out of a crowd and say they knew I was an FBI agent because of the way I walked—fast!

You know what, my time is important, and where I’m going is important—or I wouldn’t be going. Don’t be an average walker, or an average thinker. Moving with intention says, “I’m going to be successful.”

9. Speak Up

A sign of a true milquetoast is someone who doesn’t speak up. Instead, they feel their opinions don’t matter and that no wants to hear them.

Each time you clam up you are injecting more confidence-poison into your system. Your feeling of inferiority and inadequacy will just keep growing.

Bite the bullet and speak up! Practice what you are going to say ahead of time so it sounds good. Keep it short and pithy.

You will be amazed at how good it feels!

How do you build your confidence?

© 2015 LaRaeQuy. All rights reserved.

You can follow me on Twitter, Facebook, AND LinkedIn

Get my FREE 45-Question Mental Toughness Assessment

Author of “Mental Toughness for Women Leaders: 52 Tips To Recognize and Utilize Your Greatest Strengths” and “Secrets of a Strong Mind.” 

52 Tips cover smallS