Posts Tagged ‘communication’
The Persuasive Power of Image
Monday, November 7th, 2011Communication Skills: Use Small Steps to Persuade Others
Monday, October 31st, 2011Persuasion can be a seduction. If we use small steps to communicate our ideas to others, we can persuade them to move in our direction.
The word seduction is something we pay attention to. On the other hand, the seduction process is something we rarely notice. Seduction is a series of small steps—steps so small that we’re unaware of it happening.
“Don Draper from Mad Men”
4 Ways to Build Conversations You Can Trust
Monday, October 10th, 2011Knowing when to trust the words we hear from others is difficult. When was the last time you were deceived? My guess is that the lie you most recently encountered was either a blow to your wallet or your heart.
Sometimes the lies we’re told are real whoppers—like sharing a Nigerian inheritance if we’ll only pay the taxes. And who hasn’t had their inbox stuffed full of spam with deceptive claims?
Deception and lies are not limited to Bernie Madoff and Internet hoaxes. We’d like to think that ordinary folks are less susceptible to stretching the truth. Unfortunately, this is not the case. (more…)
Telltale Traits of A Perfectionist
Tuesday, September 13th, 2011What does a perfectionist look like? Bo Derek in the movie “10” will always epitomize a man’s vision of what a perfect woman should look like. Movies and television are great ways for us to explore the physical boundaries of fantasy.
The pursuit of perfect physical attributes will continue to keep plastic surgeons wealthy. But what about those of us who live with the personality of a perfectionist? There are no plastic surgeons to reshape the way we think, or react with others.
However, there are ways we can learn to cope.
Trust-Today’s Most Important Currency
Tuesday, September 6th, 2011As a former FBI counterintelligence agent, I’ve spent a lot of time convincing people they could trust me. I needed information from them; in return, they needed to know that I could be trusted to keep my end of the bargain.
The basis of good relationships is trust. If you cannot trust the other person, the relationship does not have a chance of going deeper, whether between parents and children, or bosses and employees.
Requirements for Trust
First Impressions – What Your Walk Says About You
Tuesday, August 23rd, 2011
“I could tell you were an FBI agent by the way you walked,” a man once told me. I had arranged to meet him at a restaurant but had failed to describe myself for him. He stood up the moment I approached the hospitality desk and held out his hand in a greeting.
Many people think I’m Asian when they hear my last name, Quy. Actually, it’s French Huguenot. I knew what the man I was meeting looked like because I had his driver’s license photo. How could he be so sure I was the FBI agent he was waiting to meet simply by my walk?
As it turns out, our gait is our first golden opportunity to impress others.
Evaluating Strangers
Our early ancestors relied upon their ability to recognize people from a distance. They could see a lone figure on the horizon and determine whether they were friend or foe. Now, we’re more apt to recognize the car a person is driving.
Yes! You Can Be Likable
Monday, August 15th, 2011Article first appeared in www.Linked2Leadership.com

Sally Field is probably best known for her acceptance speech for Best Actress at the 1985 Academy Awards.
“You like me, you really like me!”
To be liked is more than a popularity contest—it’s to be appreciated for who you are, even when others don’t agree with you.
The Sweet Spot of Likability
The Perils of Profiling Pit Bulls
Monday, August 1st, 2011I took my dog, Gus, for a walk a couple of weeks ago. We were on a local trail and he was wandering around off-leash sniffing at every bush and tree. We were almost home. Gus was ahead of me when I heard a growl. I looked up and saw a pit bull coming down the path toward him. Frantic, I called out to Gus and tried to think of ways I could protect him. Pit bulls are dangerous. Right?
As it turned out, the pit bull’s owner was right behind him and held onto his collar as we passed. The growl was nothing more than a grouchy attitude—he sniffed Gus and walked on.
I just profiled a breed of dog and made a generalization—pit bulls are dangerous. And yet how many of us cringe at the thought of our toddler, or twenty-two pound dog, being left alone with one? (more…)
The Real Thing: 9 Ways Successful People Build Rapport
Monday, July 25th, 2011Recall a time when you are the outsider—trying to find real ways to connect with the crowd, feeling different, and fumbling to find topics of mutual interest.
Crowds can be a lonely place.
They are full of people who are different from us. It’s easier to spend time with others who are similar because they think, say, and do things in a way we understand. Communication and relationship building in comfortable situations take little effort.


















































